William T Sugg Valley County Health Systems

William Sugg’s Two Factors for Creating a Positive Organization Culture

William T. Sugg of Valley County Health Systems suggests building company culture through employee engagement and retention. 

Culture is a crucial factor in determining the success of a workplace. It especially affects nearly every aspect of a healthcare organization. Employees at organizations without a positive corporate culture tend to struggle to find value in their work and often quit for other employment. William T. Sugg of Valley County Health Systems has found that a happier workforce means more productive employees. William T. Sugg provides two key factors that are crucial for building the culture of an organization.

  1.     Increase Employee Engagement

Employees that are engaged are those that are emotionally and psychologically attached to their work and place of employment. This is critical in building strong employee relationships and, ultimately, a successful bottom line. William T. Sugg believes that with increased engagement also comes higher quality care for patients.

Hiring and developing excellent managers is where a good company culture begins. Culture is built downwards, and without strong leadership, the company is lost. Leadership needs the proper resources to hire the right people and build effective teams. Also, goals throughout the organization need to be set. Include employees in goal setting to get a better idea of what is attainable and to keep them engaged.

  1.     Increase Employee Retention

Employee turnover is the most significant contributor to unhealthy work culture. In recent years, most resumes are more likely to show short term stretches at multiple companies. Retaining employees has become more difficult, but an organization with a positive culture is more likely to fight off turnover.

The organization must pay employees fairly and give fair pay raises. The majority of employees that are actively job seeking are looking for a pay increase. William T. Sugg of Valley County Health Systems recommends keeping pay rates competitive. Employees will be more inclined to stay with the organization.

Employees need room for growth. An organization with a sound corporate culture provides opportunities for employees to move upward throughout the organization. Often, employees leave organizations to seek promotions that they were unable to get had they stayed.

Lastly, employees need to feel secure. This falls on the Safety Needs level of Maslow’s Hierarchy of Needs. If an organization is firing employees constantly and experiencing high levels of personnel changes, employees will not feel secure at that company. William T. Sugg suggests striving for continuity and stability for an organization.

About William T. Sugg

William T. Sugg, also known as Bill Sugg of Valley County Health Systems, has worked through almost every major crisis possible in a hospital setting, including deadly tornadoes, floods, fires, and scandals. He has more than 25 years of industry experience and is the founder of a 501c (3) Healthcare Foundation and a Corporate University.

Under Bill Sugg’s leadership, his organization has received many awards and distinctions, including #1 Hospital in the Sun Regional Heath System, Tennessee HealthCare Award, and Studer Group Award.

His leadership style is approachable, transparent, and people-centered. William T. Sugg believes in a strong teamwork culture that promotes respect, trust, commitment, and dedication to goals and values.

William T. Sugg Explains How to Become a Healthcare Executive

Healthcare Executive, William T. Sugg, reveals the necessary steps needed to rise into managerial ranks at a healthcare organization. 

The highest-paid professionals in the medical field are not doctors or physicians. Instead, healthcare executives that manage facilities and oversee all strategic operations often claim the highest salaries. Also called C-Suite Professionals, this senior-level management team consists of Chief Executive Officers (CEOs), Chief Financial Officers (CFOs), Chief Operating Officers (COOs), Chief Information Officers (CIOs), and Chief Human Resources Officers (CHROs), to name a few.

William T. Sugg notes that obtaining a master’s degree is often necessary to move into leadership positions. However, qualified people often come from a wide variety of educational backgrounds and experience. Many graduate schools offer masters degrees for Health Administration, Healthcare Management, and Public Health.

It is not uncommon for these positions to require ten or more years of prior leadership experience. William T. Sugg encourages others to stay focused and determined while starting in entry-level positions. Understanding the many facets of an organization is key to helping one operate smoothly in the future.

Gaining experience in many different roles will help you develop the essential skills needed for the executive level. Healthcare executives must have excellent strategic planning skills to set goals and achieve them. Analytical skills are necessary for making significant decisions, and executives must be excellent at communicating with others. People are drawn to energetic yet empathetic leaders.

William T. Sugg also recommends building connections through networking with peers. Maintaining professional relationships can open many doors, especially when you share your experience and goals. Networking is a vital skill to have in upper management positions as leaders are always looking for new partnerships and opportunities.

About William T. Sugg

William T. Sugg, also known as Bill Sugg of Valley County Health Systems, has worked through almost every major crisis possible in a hospital setting, including deadly tornadoes, floods, fires, and scandals. He has more than 25 years of industry experience and is the founder of a 501c (3) Healthcare Foundation and a Corporate University.

Under Bill Sugg’s leadership, his organization has received many awards and distinctions including #1 Hospital in the Sun Regional Heath System, Tennessee HealthCare Award, and Studer Group Award.

His leadership style is approachable, transparent, and people-centered. William T. Sugg believes in a strong teamwork culture that promotes respect, trust, commitment, and dedication to goals and values.

The 4 Phases of Creating A Strategic Plan With Bill Sugg

Creating a strategic plan is essential for any healthcare leader or executive. It adds real value to the organization by creating a vision of where the organization should be in 5, 10, or even 20 years. Beyond deciding the direction for a company, the strategic plan lays out how the organization will achieve those goals.

In addition to providing direction, a strategic plan allows all employees to work together towards the same shared goal. It boosts morale, efficiency, and communication. With more than 25 years of industry experience, Bill Sugg of Valley County Health Systems shares four planning phases to create an outstanding strategic plan.

1. Analysis

The first step is to understand the primary direction of the organization. Bill Sugg recommends fully understanding all internal and external workplace organizational structures. For hospitals, it is especially beneficial to identify areas that need a boost in performance. Next, Bill Sugg suggests performing an analysis to find out which direction the regulatory and competitive environment is moving towards.

2. Formulate Strategy

To develop a high-level strategy, begin with the end goals in mind. Bill Sugg recommends identifying the best metrics to track, which for hospitals typically include finances, operations, communication, and health care. At this stage, you will also evaluate staff and link the organizational structure to the strategy.

3. Execute

It’s time to take that high-level plan and put it into action! Bill Sugg suggests focusing on projects and measurable action items. A software or tracking system would be very beneficial for keeping track of goals and progress. Over time, data collected can be broken down into charts and graphics to provide a clear picture of performance.

4. Evaluate

Once the plan has been implemented, gather all the data collected from the tracking system. Bill Sugg recommends evaluating the performance of the method in its entirety. In some cases, a metric will not align with the others, and additional strategies will need to be made. Although this is the last step of the process, this phase is ongoing and never-ending. Bill Sugg believes that a leader is always working to make the organization perform at its best.

About Bill Sugg

William T. Sugg, also known as Bill Sugg, of Valley County Health Systems, has worked through almost every major crisis possible in a hospital setting, including deadly tornadoes, floods, fires, and scandals.
Under Bill Sugg’s leadership, his organization has received many awards and distinctions including #1 Hospital in the Sun Regional Heath System, Tennessee HealthCare Award, and Studer Group Award.
His leadership style is approachable, transparent, and people-centered. William T. Sugg believes in a strong teamwork culture that promotes respect, trust, commitment, and dedication to goals and values.

3 Leadership Styles in the Healthcare Industry by Bill Sugg

 Every leader has an approach to management in the healthcare industry. Depending on the organization, different strategies will be more successful in some environments more than others. It takes years of experience and education to know which leadership style to implement. However, knowing which approach works best will help senior executives better manage the organization.

With more than 25 years of industry experience, Bill Sugg of Valley County Health Systems, explains three common leadership styles found in the healthcare industry.

  1. Transactional

According to Bill Sugg, transactional leadership focuses on group organization and has a clear chain of command. It creates an environment of hard work and stimulation, as good performances are rewarded. This technique works very well with short term tasks and is great for planning, budgeting, and technical competence.

While transactional leadership styles have many benefits, a common con is that employees are less likely to reach their full creative potential.

  1. Charismatic

This style sits heavily on the personality and charm of the leader. Bill Sugg explains that this person can inspire employees to take on lofty goals and work hard to achieve them. Charismatic leaders are also known to build confident teams and offer a clear vision for the future.

Bill Sugg explains that this style is unfavorable in the fact that success on projects and initiatives are linked closely to the leader’s presence. When that person leaves, the organization can be quickly impacted negatively.

  1. Servant

Leaders who practice the servant approach prioritize the needs of their team. Bill Sugg explains that with this method, power-sharing models of authority are preferred. The benefits of using this technique include boosted company morale, as it fosters an environment for creativity, learning, and enhancing others self-worth.

Some people have criticized this style by saying servant leaders lack authority and do not focus on business objectives. However, Bill Sugg believes that with the right leader, employees that are invested in will in-turn invest back into the company and the clients.

About Bill Sugg

William T. Sugg, also known as Bill Sugg, of Valley County Health Systems, has worked through almost every major crisis possible in a hospital setting, including deadly tornadoes, floods, fires, and scandals.

Under Bill Sugg’s leadership, his organization has received many awards and distinctions including #1 Hospital in the Sun Regional Health System, Tennessee HealthCare Award, and Studer Group Award.

His leadership style is approachable, transparent, and people-centered. William T. Sugg believes in a strong teamwork culture that promotes respect, trust, commitment, and dedication to goals and values.

Three Best Practices for Corporate Universities with Bill Sugg

Initially, corporate universities were designed to help the company match their training program to the organization’s long-term vision. Since their creation in mid-century, corporate universities have managed to stay relevant and useful in modern times. However, as new generations join the workforce, corporate universities need to shift and adapt to meet current demands and changing expectations.

With more than 25 years of industry experience, Bill Sugg, founder of a 501c (3) Healthcare Foundation and a Corporate University, reveals three best practices for managing a corporate university.

1. Build a Seamless Program Design

Many universities will use or build an online program where students can watch videos, read content, and take quizzes. Bill Sugg believes that the platform should be as easy and innovative as possible. To foster a culture of learning, employees should be able to search for relevant information and quickly find the root of what they’re looking for.

2. Offer Content in Multiple Ways

It’s well proven that everyone has their preferred learning styles. To accommodate a group of new employees, content should be presented in multiple ways. Bill Sugg recommends adding video, text, and audio content on digital learning platforms.
In addition, Bill Sugg suggests organizing team-building exercises that engage new employees. Group activities encourage discussions that can lead to great ideas and improved office morale.

3. Reinforce Learning

An excellent corporate university will find exciting ways to reinforce content to the learners. Based on their previous modules, new employees should have short, daily quizzes on previously learned material. Seeing the material numerous times and thinking critically about the content will help reinforce learning for longer-term retention.
Bill Sugg also suggests adding an end of day recap and discussion, where team members can apply what they’ve learned and ask questions to fill in any information they missed. Recaps can also be held in the morning before absorbing new content.

About Bill Sugg

William T. Sugg, also known as Bill Sugg, of Valley County Health Systems, has worked through almost every major crisis possible in a hospital setting, including deadly tornadoes, floods, fires, and scandals.
Under Bill Sugg’s leadership, his organization has received many awards and distinctions including #1 Hospital in the Sun Regional Health System, Tennessee HealthCare Award, and Studer Group Award.
His leadership style is approachable, transparent, and people-centered. William T. Sugg believes in a strong teamwork culture that promotes respect, trust, commitment, and dedication to goals and values.

Bill Sugg’s Expert Healthcare Management Tips

The healthcare industry is ever-evolving. New legislation and policy changes affect the way leaders choose their management strategy. To operate a healthcare business efficiently, leaders must recognize changes and make the proper adjustments.

Bill Sugg, a healthcare executive with more than 25 years of experience in the industry, offers his expert healthcare management tips.

  1. Build Relationships

Leaders should make it a priority to build relationships with clients, employees, and other healthcare organizations. People will trust a leader that is genuine and dedicated to improving the lives of others. As strong relationships are formed, the organization can build both its reputation and clientele.

  1. Listen to Understand

Bill Sugg believes the most important tip is listening to understand the perspective of others. When talking to patients, employees, or influential community members, recognize the fact that you don’t entirely know what it’s like to be in their position. They can provide insight on procedures that could be improved or updated. In addition, Bill Sugg notes that it allows leaders to make better decisions, exercise empathy, and build trust.

  1. Focus on the Future

When focusing great effort on fixing just one problem, even more issues can arise. Bill Sugg recommends leaders to instead focus on what they want the future of the company to look like. Invest time in creating new processes that will work for where the organization is headed. It helps leaders keep a positive mindset while exercising critical thinking skills.

  1. Revamp Management Strategies

There are very few new healthcare management strategies being used in the industry. Revisit strategies that were poorly implemented in the past and investigate the reasons they failed. Bill Sugg believes that sometimes, a simple trial and error method works best for finding the right strategies for your healthcare organization.

About Bill Sugg

William T. Sugg, also known as Bill Sugg, of Valley County Health Systems, has worked through almost every major crisis possible in a hospital setting, including deadly tornadoes, floods, fires, and scandals.

Under Bill Sugg’s leadership, his organization has received many awards and distinctions including #1 Hospital in the Sun Regional Health System, Tennessee HealthCare Award, and Studer Group Award.

His leadership style is approachable, transparent, and people-centered. William T. Sugg believes in a strong teamwork culture that promotes respect, trust, commitment, and dedication to goals and values.

William T. Sugg on Data Governance for AI in Healthcare

Artificial intelligence (AI) has already made its way into the healthcare industry. It’s capable of learning and analyzing information and can be used for robot-assisted surgeries, administrative workflow assistance, virtual nursing assistants, and much more. Advanced AI technology has the potential to impact the lives of those in treatment significantly and can produce more accurate results by tracking data individually and on a mass scale. As the need for incorporating AI grows, so does the need for data governance.

William T. Sugg of Valley County Health Systems, a healthcare executive with more than 25 years of experience in the industry, explains why a regulated data governance framework is needed in the United States.

Currently, AI is being used with the primary focus of improving patient and consumer experiences. What many people don’t realize, however, is the potential for AI to provide medical breakthroughs. By reading and scanning test results, AI technology can relieve pressure from medical professionals and leave less room for error or an incorrect diagnosis. When thinking large scale, AI can track patient data from humans on a national or even global level, using that data to identify patterns. That data can be used to predict things like how an insurance claim will be processed, or how a disease may be effectively treated.

While these uses are incredibly beneficial, William T. Sugg explains that many people will be reluctant to give their personal data. Gaining patient consent and keeping their data highly secure are two significant problems facing the advancement of AI today. Many companies don’t realize the need for heavily investing in cybersecurity, which is why data regulation and governance is necessary. Patients must also be confident in knowing how their data will be used ethically.

William T. Sugg believes communication is key when informing the public on new AI technology in the healthcare industry. By providing transparency on how data is used and stored, patients will be more willing to offer their data for the advancement of science.

About William T. Sugg

William T. Sugg, also known as Bill Sugg, of Valley County Health Systems, has worked through almost every major crisis possible in a hospital setting, including deadly tornadoes, floods, fires, scandals and rebuilding the 17th most beautiful hospital in the United States. His leadership style is approachable, transparent, and people-centered. William T. Sugg believes in a strong teamwork culture that promotes respect, trust, commitment, and dedication to goals and values.

William T. Sugg on Data Governance for AI in Healthcare

Artificial intelligence (AI) has already made its way into the healthcare industry. It’s capable of learning and analyzing information and can be used for robot-assisted surgeries, administrative workflow assistance, virtual nursing assistants, and much more. Advanced AI technology has the potential to impact the lives of those in treatment significantly and can produce more accurate results by tracking data individually and on a mass scale. As the need for incorporating AI grows, so does the need for data governance.

William T. Sugg of Valley County Health Systems, a healthcare executive with more than 25 years of experience in the industry, explains why a regulated data governance framework is needed in the United States.

Currently, AI is being used with the primary focus of improving patient and consumer experiences. What many people don’t realize, however, is the potential for AI to provide medical breakthroughs. By reading and scanning test results, AI technology can relieve pressure from medical professionals and leave less room for error or an incorrect diagnosis. When thinking large scale, AI can track patient data from humans on a national or even global level, using that data to identify patterns. That data can be used to predict things like how an insurance claim will be processed, or how a disease may be effectively treated.

While these uses are incredibly beneficial, William T. Sugg explains that many people will be reluctant to give their personal data. Gaining patient consent and keeping their data highly secure are two significant problems facing the advancement of AI today. Many companies don’t realize the need for heavily investing in cybersecurity, which is why data regulation and governance is necessary. Patients must also be confident in knowing how their data will be used ethically.

William T. Sugg believes communication is key when informing the public on new AI technology in the healthcare industry. By providing transparency on how data is used and stored, patients will be more willing to offer their data for the advancement of science.

About William T. Sugg

William T. Sugg, also known as Bill Sugg, of Valley County Health Systems, has worked through almost every major crisis possible in a hospital setting, including deadly tornadoes, floods, fires, scandals and rebuilding the 17th most beautiful hospital in the United States. His leadership style is approachable, transparent, and people-centered. William T. Sugg believes in a strong teamwork culture that promotes respect, trust, commitment, and dedication to goals and values.

Bill Sugg - Nonprofit and For-Profit Hospitals

Bill Sugg Explains Key Differences of Nonprofit and For-Profit Hospitals

Bill Sugg finds hospital organizational structures to vary. 

Taxes

Bill Sugg - Nonprofit and For-Profit Hospitals
Bill Sugg – Nonprofit and For-Profit Hospitals

The first difference starts with tax status, which impacts not only the hospital but also the community it serves. For-profit hospitals must pay taxes to municipal and state governments, which in turn support schools, roads, and other public services. 

Bill Sugg explains that this also influences the hospital culture because for-profits generally need to be more cost-efficient. Paying high sales tax and property tax can be a burden on businesses.  Leaders must train employees to be conscious of costs and perform operational assessments regularly. By taking a closer look at operational costs, leaders can often find overlooked ways of saving money. 

Operational Discipline

For-profit hospitals are truly set apart by operational discipline, as leaders and executives work to achieve positive financial performance. Bill Sugg believes this is accomplished by enforcing accountability and performance efficiency throughout the workspace. Employees held accountable for their actions work harder to reach goals and deadlines; knowing a follow up will be conducted in the future.

Another useful tool commonly used in for-profit hospitals is detailed reporting. Bill Sugg notes that dashboard reports focused on finance and productivity metrics can help employees stay on track and realize how their contributions affect the company as a whole. 

Competition

The healthcare industry is slowly shifting its focus from the volume of patients to value of care. The appetite for success is still there, but leaders realize that by providing top-notch care, the volume of patients will increase as their reputation does. Bill Sugg explains that when it comes to negotiating care contracts, for-profit hospitals will look for leverage while nonprofits look for partnerships. This makes the negotiation aspect a much more aggressive process for for-profits. 

About Bill Sugg

William T. Sugg, also known as Bill Sugg, of Valley County Health Systems, has worked through almost every major crisis possible in a hospital setting, including deadly tornadoes, floods, fires, scandals and rebuilding the 17th most beautiful hospital in the United States. His leadership style is approachable, transparent, and people-centered. William T. Sugg believes in a strong teamwork culture that promotes respect, trust, commitment, and dedication to goals and values.

William T. Sugg - Artificial Intelligence Will Change Healthcare

William T. Sugg on How Artificial Intelligence Will Change Healthcare

Artificial intelligence is right around the corner, and William T. Sugg believes its impact will be truly life-changing.

Technology continues to advance rapidly, and something people thought was to be in the very far future, is actually very near. Investors have been pouring billions of dollars into research and development for artificial intelligence (AI), specifically in the healthcare industry. William T. Sugg describes AI as software that is capable of learning and analyzing information, even augmenting human activity. This translates into robot-assisted surgeries, administrative workflow assistance, virtual nursing assistants and more.

Although public and private sector investment is expected to surpass $6 billion dollars by 2021, AI applications are predicted to save $150 billion annually by 2026. These savings will steadily increase as time goes on, while completely reshaping the healthcare landscape.

William T. Sugg explains that AI applications could also greatly reduce the negative impacts caused by what is known as the “iron triangle” in healthcare. People deal with three connecting components of healthcare: access, affordability, and effectiveness. One of those three sides is typically a problem area, and when trying to fix one side, another suffers. With AI, however, many shortcuts can be created because the amount of required human labor will be reduced dramatically. Patients should be able to make positive changes without negatively impacting what they already have.
William T. Sugg notes that AI is already beginning its introduction into the healthcare industry in service operations, product development, human resources, supply chain management, marketing, sales, and more. These areas are mostly behind the scenes and out of the public eye. Further investment is mainly focused on three major categories: digitization, engagement, and diagnostics.

William T. Sugg is hopeful in regards to the future of AI and its great impact on patient care. With more support comes more availability to healthcare for all. This is especially important with the world’s quickly growing population and to those in rural areas.

About William T. Sugg

William T. Sugg of Valley County Health Systems has worked through almost every major crisis possible in a hospital setting, including deadly tornadoes, floods, fires, scandals and rebuilding the 17th most beautiful hospital in the United States. His leadership style is approachable, transparent, and people-centered. William T. Sugg believes in a strong teamwork culture that promotes respect, trust, commitment, and dedication to goals and